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POLICIES & PROCEDURES
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Plagiarism PolicyAcademic assessments exist to help you learn and to demonstrate your knowledge and understanding. Grades show how fully you have demonstrated this and give you credit for your learning. Good academic practice is the process of completing your academic work independently and honestly; using the appropriate academic style and with all sources fully attributed according to academic requirements. When you submit an assignment or complete an online/ paper based assessment you are asked to confirm that the work you are submitting is your own and has not been written by anyone else. Whilst you may collaborate with others in studying, submitted work copied from or written jointly with others is not acceptable, unless collaboration is required in the particular assignment. This includes support with answers given when taking an online assessment. Read more...
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Distribution of Certificates PolicyOpen Awards will issue certificates for learners who have successfully completed unit(s), within 20 working days of receipt of verified results. All certificates will be electronically mailed to Our Future Tutoring, for the attention of the Administration Contact. Our Future Tutoring will notify Open Awards within 5 working days of any identified problems with the certificates received. Once we have checked that all certificates are present and correct, we will confirm receipt within 10 working days via the Secure Portal. Our Future Tutoring will issue learner certificates within 5 working days of receipt from Open Awards. Unless it has been agreed otherwise, certificates will be issued directly to the learner. Records of results/photocopies of certificates will be kept by the Quality Manager on a group database and/or in the personal files of the learners. Read more...
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Learner Enquiries and Appeals PolicyOur Future Tutoring is committed to providing an efficient and high standard of service to all. We are continually working to achieve this high level of service by maintaining quality assurance standards which are compliant with regulatory requirements. It is our aim to ensure that all assessment outcomes are fair, consistent, and reliable based on the valid judgements of the assessor using the assessment strategy for the qualification in question. However, occasions may arise where the training provider or learner may wish to question a decision. Read more...
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Invigilation of Controlled Assessments Policy and ProceduresOur Future Tutoring will advise where an assessment for a qualification must be invigilated. This information would normally appear in the qualification specification. This policy and procedure applies to all qualification-based programmes offered by the Our Future Tutoring, where there are controlled assessments requiring invigilation. Purpose Invigilation requirements aim to provide a clear set of rules that addresses the security and control risks regarding the settings that assessment tasks are taken under, and the handling of these arrangements. Read more...
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Learner Reasonable Adjustments PolicyReasonable Adjustments are adjustments made to an assessment to reduce the effect of a disability that places the learner at a substantial disadvantage when demonstrating their knowledge, skills and understanding to the levels required by the specification for that qualification. Scope of the Policy This policy is provided for Our Future Tutoring customers, learners and staff members who are using or delivering courses and qualifications offered by Our Future Tutoring Ltd. Read more...
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Quality Assurance and Course Review PolicyThe quality assurance cycle assures the integrity of the assessment and reporting of student achievement against the performance standards for a qualification. The interpretation and application of the performance standards is confirmed by a moderation process as part of the quality assurance cycle, ensuring students have fair, valid, and reliable results. There are four stages in the quality assurance cycle: planning, clarifying, confirming, and improving. Expectations for Standards Our Future Tutoring will aim to ensure: The academic standards of courses meet the requirements of the relevant national qualifications framework. The value of qualifications awarded to students at the point of qualification and over time is in line with sector-recognised standards. Read more...
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Performance Review PolicyOur Future Tutoring Services Ltd (OFT) vision is to be recognised as an outstanding Tutoring Provider, leading the staff force through innovative tutoring solutions, focussing on the best outcomes for our Students delivered in a safe, caring, and inspiring environment. Delivery of this vision depends on every member of staff. There is much evidence that effective Performance Reviews and staff development has a positive contribution to student outcomes. Performance Reviews ensures that Managers fairly and equitably review the performance (good and bad) of their employees and ensures that each employee is delivering high quality tuition to students, is competent in their role and is treating colleagues with dignity and respect. Performance Reviews also gives employees an opportunity to feedback concerns and areas of potential development to their managers and ensures that positive outcomes occur. Read more...
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Covering Lessons ProceduresAs a Tutor working for Our Future Tutoring Services Limited, If your tuition is cancelled or your student does not show up for tuition (No Show), you must or any adhoc duties which may arise. If for any reason another member of staff (Tutor) is unwell or unable to attend their tutoring session, and you are in the office due to your tuition being cancelled, we may ask you to cover their tuition in their absence as long as it does not interfere with your next tuition – Please see Cancellation Procedures. Read more...
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Complaint Policy for Parents, Students and CommissionersOur Future Tutoring Services Ltd (OFT) is committed to providing high-quality educational services to our students and commissioners. We value your feedback and take complaints seriously as they help us identify areas for improvement. This policy outlines the procedure for parents, students, and commissioners to voice their concerns, suggestions, or complaints and the steps we will take to address and resolve them in a fair and timely manner. Read more...
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Employee HandbookWELCOME TO OUR TEAM We would like to wish you every success during your employment whether you recently joined us or whether you are an existing employee. We hope that your experience of working here will be positive and rewarding. This Employee Handbook is designed both to introduce you to our organisation and to be of continuing use during your employment and we ask that you carefully study the contents of this Employee Handbook General amendments to the Employee Handbook will be issued from time to time. Click here for full handbook.
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Conflict of Interest PolicyOur Future Tutoring Services Ltd is required to have in place a Conflict of Interest policy that enables us to identify, manage and mitigate any potential conflicts of interest. All staff and other individuals have a responsibility to be aware of the potential for a conflict of interest. The purpose of this policy is to protect our integrity as a business and the integrity of our qualifications. The policy is also designed to protect our staff by providing guidance on handling possible conflicts of interest that may arise as a result of Our Future Tutoring Services Ltd role in delivering courses. This policy: defines what is meant by conflict of interest. describes the role of conflict of interest in the context of working with, or for Our Future Tutoring Services Ltd. sets out the responsibilities for managing conflict of interest at each level in the organisation. Read more...
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Complaint Policy & ProcedureThis policy is intended to provide fair and prompt consideration to all staff complaints. Our Future Tutoring Services Ltd encourages all staff to use the complaint procedure without fear of prejudice or retaliation within the limits of the preview process and with the assurance that his/her confidences will be respected. It is the policy of Our Future Tutoring Services Ltd to provide an effective and timely method for staff to bring forth workplace issues and concerns. These issues and concerns may include working conditions, performance, policies, procedures, or problems with co-workers or supervisors. This complaint policy does not apply to complaints about employment actions based on internal and external department and/or Our Future Tutoring Services Ltd reorganisation, financial necessity or budget determinations, and termination from employment. Complaints about harassment as defined by Our Future Tutoring Services Ltd policies on Prohibited Discrimination and Sexual and other Unlawful Harassment will be investigated and resolved according to that policy, not this one. Copies of these policies are available in the Department of Human Resources. Read more...
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Internal Quality Assurance and Standardisation PolicyThis policy is provided for all learners, staff members and stakeholders who are using or delivering courses and qualifications offered by Our Future Tutoring. Review arrangements Our Future Tutoring will review this policy annually in line with the self-assessment arrangements. This policy will also be revised as and when necessary, in response to customer and learner feedback, or good practice guidance issued by an awarding organisation or other regulatory body. Read more...
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Cancellation ProceduresAs a Tutor working for Our Future Tutoring Services Limited, you must notify the office via telephone 0203 915 5874 by 08:00 if you are unable to attend tuition and state your reason. If you receive a call, text or email from a parent/guardian informing you that their child/young person will not be attending tuition with less than 24 hours’ notice, you must inform the office on the number above. You would be required to make your way to Our Future Tutoring offices and complete any outstanding reports, training, provide tuition cover, etc during the cancelled tuition hours. If you receive a call, text or email from a parent/guardian informing you that their child/young person will not be attending tuition with more than 24 hours’ notice, you must inform the office on the number above. You would not be required to make your way to Our Future Tutoring offices. Read more...
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Malpractice and Maladministration PolicyThis policy is aimed at Our Future Tutoring Approved Training Centres (ATCs), including learners’, who are delivering, assessing or are registered on Our Future Tutoring regulated qualifications within or outside the UK, and who are involved in suspected or actual cases of malpractice and / or maladministration. This policy applies to Our Future Tutoring staff who are suspected of being involved in such cases. It is also for use by our staff to ensure they deal with all malpractice and maladministration investigations in a consistent manner. It sets out the steps the ATC, and learners’ or other personnel must follow when reporting suspected or actual cases of malpractice and / or maladministration and our responsibilities in dealing with such cases. It also sets out the procedural steps to be followed when reviewing any cases of malpractice and / or maladministration. Read more...
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Risk Assessment PolicyThis policy outlines Our Future Tutoring Services L.T.D risk management strategy and policy for undertaking risk assessments for activities under our control. In accordance with its obligations under the Health and Safety at Work Act 1974, OFT has a duty to ensure the health, safety and welfare of employees and the health and safety of students and others, so far as is reasonably practicable. Our Future Tutoring will do so by taking a sensible, proportionate and holistic approach to management of health safety issues. Read more...
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Fire Safety PolicyOur Future Tutoring’s primary focus is the safety of its students, employees, and visitors, and to that end the fire safety management of its premises is based around “life safety”. Our Future Tutoring has put procedures in place to protect data records, but this is not the primary focus. Our Future Tutoring aims to provide an environment which is safe, and which always promotes fire prevention. To suitably manage the fire risk within the business environment senior management have designated responsible people with specific tasks. Senior management are ultimately the recognised responsible people. In practice responsibility for fire safety is delegated to the director and health and safety lead who lead the schools and fire safety on a daily basis. The director has specific areas of responsibility but has delegated defined duties to other staff. Please see fire management responsibilities and the organisation chart for details. The policy applies to all relevant business activities and is written in compliance with all current UK health and safety legislation. Read more...
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Health & Safety PolicyOur Future Tutoring Services Ltd recognises and adheres to The Health and Safety at Work Act 1974 and Risk Assessments: The Management of Health and Safety at Work Regulations 1999. We aim to provide a safe and healthy working and learning environment for staff, students, and visitors at all times. We accept that we have a responsibility to take all reasonably practicable steps to secure the health and safety of our tutoring community and others using our premises and believe that the prevention of accidents, injury or loss is essential to the efficient operation of our school and is part of the effective education of our students. Read more...
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Safeguarding PolicyOur Future Tutoring Services LTD (OFT), we must and ensure that we play a part in keeping children and young people safe from harm and abuse. Creating a safe learning environment, identifying pupils who are suffering or at risk of harm and then taking appropriate action, are vital to ensuring children are safe at home and at school. We are committed to ensuring safeguarding and promoting the welfare of children is our priority. All staff placed by OFT follow a strict vetting and security check. They are expected to take all reasonable steps to ensure they are aware of possible child abuse and neglect, and to familiarise themselves with arrangements for safeguarding children in the schools where they are placed. When you are placed in an establishment you should find out as soon as possible whether there is a specific code of conduct that you should follow. Read more...
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Social Media and Confidentiality PolicySocial media allows people to communicate instantly with each other or to share information in a public forum. Social media tools and platforms include email, online social forums, Facebook, Twitter, blogs, wikis, podcasts, message services, video- and image-sharing websites and similar facilities. This policy is intended to help staff make appropriate decisions about the use of social media in connection with their work, to outline the standards expected in its use, to explain the organisation’s approach to achieving standards and to describe what will happen in cases of non-compliance with the policy. Read more...
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Safer Recruitment & DBS PolicyThe purpose of this policy is to set out the minimum requirements of Our Future Tutoring Services Ltd recruitment process that aims to: Attract the best possible applicants to vacancies; Deter prospective applicants who are unsuitable for work with Children and Young People; Identify and reject applicants who are unsuitable for work with Children and Young People; Statutory Requirements The Directors of Our Future Tutoring Services will ensure that statutory requirements for the appointment of its entire staff, will be met. Read more...
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Data Protection PolicyThe aim of this policy is to ensure that everyone handling personal data for and on behalf of OFT is aware of the associated legal requirements and acts in accordance with OFT's data protection procedures. This policy applies to: Employees, workers and contractors of OFT (temporary and permanent), including potential employees, agency workers and independent contractors engaged by OFT Volunteers engaged by OFT Trainees, including students on placement, engaged by OFT Third party data processors engaged by OFT All others associated with or representing OFT All these individuals are, for the purposes of this policy, associated with OFT. Read more...
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Equal Opportunities PolicyOur Future Tutoring Services Limited is an equal opportunities employer and is committed to equality of opportunity, diversity and to providing a service and following practices which are free from unfair and unlawful discrimination. It is this organisation’s policy to treat all job applicants and employees fairly and equally, regardless of sex, pregnancy, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, colour, nationality, national or ethnic origins or disability. Read more...
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Equality, Diversity, and Inclusion PolicyOur Future Tutoring Services Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public. Read more...
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