2. Who We Are

Our Future Tutoring Services Ltd
Registered address: 11 Mulberry Place, Pinnell Road, Eltham, London SE9 6AR
Email: info@ourfuturetutoring.com
Telephone: 0203 915 5875
Website: www.ourfuturetutoring.com

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OFT provides academic tutoring, Functional Skills exams, and LifeSkills programmes for young people and adults across the UK.
We act as the Data Controller for the personal data we collect and process through our website and services.
 

3. Information We Collect

We may collect and process the following types of personal data:
 

a. Information you provide directly

• Name, address, email address, and telephone number

• Date of birth

• Emergency contact details

• Education and qualification history

• Any special educational needs or health information you share with us

• Payment and billing information (where applicable)

• CVs, job applications, or supporting documents (for staff, tutors, or volunteers)
   

b. Information we collect automatically

When you visit our website, we may collect:

• IP address, browser type, and device information

• Pages visited and time spent on each page

• Cookies and similar tracking technologies (see our Cookie Policy)
   

c. Information we receive from third parties

We may receive information from:

• Referring schools, local authorities, or partner organisations

• Payment or booking systems

• Social media platforms (if you contact us through them)
   

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide information about our services

• To process bookings, applications, and enrolments

• To deliver tutoring, courses, and programmes

• To communicate with parents, carers, and professionals

• To manage safeguarding, attendance, and progress records

• To comply with legal and regulatory obligations

• To send relevant updates or marketing communications (only with your consent)

• To improve our website, communications, and service delivery
   

5. Lawful Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity – to deliver our education and training services

• Legal obligation – to meet statutory and safeguarding requirements

• Legitimate interests – to operate and improve our business

• Consent – for optional communications or marketing activities

• Vital interests – to protect someone’s life or wellbeing when necessary
   

6. Marketing and Communications

We may send occasional updates about courses, programmes, or events if you have given consent.
You can withdraw consent or update your preferences at any time by emailing info@ourfuturetutoring.com or clicking “unsubscribe” in any marketing email.
 

7. Sharing Your Information

We only share personal data when necessary and with proper safeguards in place. This may include sharing with:

• Accredited awarding or exam bodies

• Local authorities, schools, and referral partners

• Secure IT and data management providers

• Legal, HR, or safeguarding advisors

• Regulators such as Ofsted or the Department for Education

We do not sell or rent your data to third parties.
 

8. Data Storage and Security

We take all reasonable steps to protect your data, including:

• Secure servers and encrypted systems

• Password-protected access for authorised staff only

• Regular staff data protection training

• Secure electronic transfers and restricted access to records

All data is stored within the United Kingdom or European Economic Area (EEA).
If data must be transferred outside these areas, we ensure it is done securely and in compliance with UK GDPR.
 

9. Data Retention

We retain data only as long as necessary for the purpose collected or to meet legal obligations.

Typical retention periods:

• Student records: up to 7 years after enrolment

• Safeguarding records: in line with statutory guidance

• Financial and payment data: 6 years for HMRC compliance

• Marketing data: until consent is withdrawn
   

10. Your Rights

Under UK data protection law, you have the right to:

• Access – request a copy of your personal data

• Rectification – correct inaccurate or incomplete data

• Erasure – request deletion of your data (where applicable)

• Restriction – limit how your data is processed

• Data portability – receive your data in a transferable format

• Object – object to processing, including marketing

• Withdraw consent – at any time, where applicable
   

To exercise your rights, please contact our Data Protection Lead (details below).
We aim to respond within one calendar month.

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
 

11. Cookies

Our website uses cookies to improve user experience and track site performance.
You can manage or disable cookies via your browser settings.
For more details, please see our Cookie Policy.
 

12. Updates to This Notice

We may update this Privacy Notice from time to time to reflect changes in law or our operations.
The most recent version will always appear on this page, with the “Last updated” date at the top.
 

13. Contact Us

If you have any questions, concerns, or data protection requests, please contact:

Data Protection Lead (DPL)
Sherene Taylor
Email: staylor@ourfuturetutoring.com
 

Although Our Future Tutoring is not legally required to appoint a Data Protection Officer under the UK GDPR, we have designated a Data Protection Lead to oversee compliance and handle all data protection matters.